How do I keep my order from going "CAM Hold"
There are multiple reasons that an order gets placed on hold, such as corrupt files, omitted information, or missing connections. To avoid having your order placed on hold, please review the "How to Avoid CAM Hold" section, Click Here
What if I need to cancel my PCB order?
A prorated cancellation fee will be charged for cancelled orders depending on fabrication status at the time of cancellation. $33 Each, $66 Each, and Barebones orders are subject to 100% cancellation fee. Please contact your Salesperson immediately and follow up with a fax or e-mail to confirm and provide written record for any verbal cancellation.
Why can't I get a quote for a dimension less than .5"?
Our matrix is set to 0.5", enter 0.5" as the dimensional unit for quoting only. If you have a dimension less than 0.5", enter 0.5" as the dimension or call your Sales Person to get a quote. If you place an order from this quote, be sure to put the actual dimensions in the COMMENTS section of the order. Your printed circuit board will be fabricated to your actual dimensions. There may be additional costs associated with your smaller dimensions.
Where should I send my files to get a printed circuit board quote or place an order?
Will you allow me to put several part numbers together and run as one printed circuit board offer?
You are welcome to panelize circuit boards together to make one order. To do this, all your files must come to us pre-panelized. However, we cannot rout these into into individual boards. They will be shipped to you as a tab routed array or as an un-routed array as you specify on full spec orders. Multiple parts or step and repeat of a single design are available for the $33 Each and $66 Each Specials for an additional charge of $50; however, individual or tab routing of the multiple images is not included in this service.
How do you define your "Standard Spec shipped on Time or Free Policy"?
a. We guarantee shipment for our Standard Spec PCBs within our Standard Spec turn times which is 3 days for double-sided and 5 days for multilayers. If we ship after these time intervals, we will upgrade the method of shipment at our expense if necessary to ensure ontime arrival to customer. If we cannot upgrade the shipping, we will, when requested by customer, provide a credit to offset the cost of the boards. For orders having partial shipments, only those boards shipped "late" qualify for the "on time or Free" policy. Excludes any other services, goods, or offerings.
b. For Standard Spec PCBs placed with expedited turn times less than these standard times and shipped late, an expedite cost credit for each day beyond the order ship date will be available to the customer up to the time when the standard turntime is exceeded. If the applicable standard turn time is exceeded, then the "Free" aspect of this policy will apply. Exceptions to policy if shipment upgrades can be made and/or partial shipments are detailed above. Excludes any other services, goods, or offerings.
Under what conditions will Advanced Circuits change my requested method of shipment?
Our intent is to always ship via the carrier you choose and to use your shipping account number if provided; however, all the carriers (UPS, FedEX, and DHL) have different pickup schedules during the day and evening. Our last pickup is provided by UPS. If your order is ready for pickup after the final pickup time by your requested carrier we will change the carrier, as we assume that it is more important to you that you receive your order on time as expected rather than what carrier is used. In doing so, we will not be able to use your shipping account number. We will ship it on our account and add the shipping charges to your invoice. If you request a change to this policy, we will be glad to hold your order until the following day's scheduled pickup by your preferred carrier.
What happens if UPS, FedEX, or DHL is late in delivering my order?
We work very hard to make sure all your PCB orders get shipped on time. There are occasions, however, when the freight carriers have delays and/or make shipment errors. We regret when this happens but we cannot be responsible for delays by these carriers.
Who is responsible for import fees and custom charges on international order (outside the U.S.)?
All International customers are responsible for their own custom charges and import fees on all orders.
How do you define your turn and cut off times?
The day order is processed and confirmed to customer is counted as Day 0. 1-day turn orders, for example, ship next business day. Same-Day orders ship same day if received and confirmed to customer NLT 8:15 a.m. Mountain Time M-F. "Weekend Wonder" Same Day orders received and processed on Friday (NLT 3:00 PM for 2-layer and 12:00 Noon for multi-layers) will be shipped on Saturday for Monday delivery.
Immersion Gold (ENIG) Multilayer orders (3 – 8 layers) placed for a 1-day turn must be received NLT 12:00 Noon MT Monday – Friday. Immersion Gold (ENIG) orders (0-2 layers) placed for a 1-day turn must be received NLT 3:00 p.m. Monday – Friday.
If I receive a price using your online quote matrix, does that guarantee turntimes & quantities?
If an order is placed online or by any other means, it is not guaranteed to be accepted by Advanced Circuits until it passes our engineering review and customer's receivables account is in good standing.
Online price quotation does not guarantee total order quantity and turntimes. All order quantities and turntimes are subject to production capacity review.
Do you schedule out shipments?
We will schedule out shipments over a 6-month period; however, the order will be manufactured at the discretion of Advanced Circuits to maximize Custom Spec capabilities and cost efficiencies. If for any reason this order is cancelled at any time prior to the final scheduled shipment, any or all of the completed order will be subject to a cancellation fee which may be up to 100% depending on the manufacturing status at the time of cancellation. Customer is liable for all completed product quantities.
Will RoHS Lead-Free Custom Spec Boards be marked with lead-free symbol?
RoHS compliant lead-free Custom Spec boards will be marked with a lead-free symbol if requested by customer. If not specifically indicated on fab drawing or requested in separate document, the lead free symbol will not be added. No symbols of any kind are added to protos other than the work order number for fabrication identification purposes.
How do you define "No minimum quantity"?
If you order off of our normal quote matrix, there is no minimum quantity. But if you order off the "33each" and "66each" websites, the min. qty is 4 (and you receive 1 Free Extra Board).
What is your PCB Warranty?
ADVANCED CIRCUITS 90 DAY LIMITED WARRANTY
This limited warranty is governed by and construed under the laws of the State of Colorado.Advanced Circuits warrants its bare boards against defects in materials and workmanship under normal use for a period of 90 days from date of shipment ("Warranty Period"). If a defect arises and a valid claim is received within the warranty period, Advanced Circuits will, at its option and to the extent permitted by law, for any bare boards that are returned and confirmed by Advanced Circuits to be non-conforming to the order specifications and/or the applicable quality and acceptability standards, either (I) replace the bare board at no charge or (II) issue a credit equal to the original purchase price of the bare board. When a product is exchanged, any replacement item becomes the customer's property and the replaced item becomes Advanced Circuits' property. When a refund is given, the product for which the refund is provided must be returned to Advanced Circuits and becomes Advanced Circuits' property. Advanced Circuits will not accept liability for any cost in addition to the value of the bare boards including but not limited to components, labor, business interruptions and any other consequential damages or losses. Advanced Circuits disclaims any open-ended acceptance of liability for losses beyond the control of Advanced Circuits.
If Advanced Circuits assembled the PCB then we will include the cost of any components Advanced Circuits supplied and all labor that Advanced Circuits supplied with regard to replacing the assemblies or issuing a credit. All other limitations will still apply.
This limited warranty does not apply: (A) to damage caused by use with non-Advanced Circuits products; (B) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (C) to damage caused by use of the product outside the permitted or intended uses described in the order specifications; (D) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Advanced Circuits; (E) to a product or part that has been modified to alter functionality or capability without the written permission of Advanced Circuits; or (F) to cosmetic damage, including but not limited to scratches or dents, that does not otherwise affect the product's functionality or materially impair it use.
To the extent permitted by law, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, Advanced Circuits specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects. If any term of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as provided in this warranty and to the extent permitted by law, Advanced Circuits is not responsible for direct, special, incidental or consequential damages resulting form any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of damage to or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming or reproducing any program or data stored or used with Advanced Circuits products. Advanced Circuits disclaims any representation that it will be able to make a product exchange without risk to or loss of programs or data. You must assist in diagnosing issues with your bare board and follow Advanced Circuits warranty processes.